Please Note: Hospitalgiftshop.com delivers flowers to hospitals, homes and other addresses in the US and Canada. Not all hospitals are directly affiliated with, endorse or benefit from sales on this site.

Who We Are

Q: Who is HospitalGiftShop.com?

A: HospitalGiftShop.com is a San Diego, California based company with a mission to assist in improving the outcomes of patients by connecting them to their loved ones. HospitalGiftShop.com provides an easy way to send personalized flowers and gifts to patients and staff at hospitals across the United States and Canada. The gifts in our store have been specially selected to address all hospital stays, from the birth of a baby to the treatment of an illness.

Q: Are you located directly in the hospital?

A: HospitalGiftShop.com provides the online shops for many of the nations top hospitals. Our offices are not located within the hospital itself.

Partner Hospitals
Hospital partner online shops process and deliver orders directly from on-site gift shop inventory, from fresh local vendor partners, or from other off-site vendor partners. Partner hospitals benefit directly from online sales.

Non-Partner/Non-Affiliate Hospital Deliveries
HospitalGiftShop.com also provides delivery service to all other hospital locations, healthcare facilities, homes and offices in the U.S. and Canada that are not partnered with or affiliated with us.  For these locations, you may look up the addresses of hospitals or other healthcare related locations in our easy to use directory or you may cut and paste the address from your preferred online online search.   Our online shop processes and delivers these orders from off-site vendor partners. Non-partner hospitals do not benefit directly from online sales.

Patient Information Questions

Q: Do I need a room number?

A: No, but it is helpful to verify that we have identified the correct patient. Before each delivery, we verify each patient's room number with the hospital.

Q: What if I know the room number, but not the patient's name?

A: Due to the Health Insurance Portability and Accountability Act (HIPAA), we cannot access any patient information other than their room number.

Q: What happens if the patient is discharged?

A: Often patients get to go home sooner than expected. In the event the patient has been discharged, we will be glad to forward your order to patient's home for free of charge. Please note: If we have difficulties delivering to the home address, we will contact you immediately for a solution.

Q: What happens if the patient in an area of the hospital that cannot receive flowers or gifts?

A: Often patients are in the Intensive Care Unit (ICU) or other unit that prohibits delivery. We will continue to check with the hospital until the patient is moved to a unit where they may receive your order. If they are discharged directly from that unit, we will re-route your gift at no charge to the home or other address.

Q: Do I need to provide the home address for a re-routed delivery?

A: Yes. Because of security reasons and HIPAA, most hospitals will not release private patient information (such as a home address). A home address must be provided by the customer.

Q: What happens with my order if the patient passes away?

A: If a patient passes away, at your request, we will forward the delivery to the patient's family or the location where the ceremony will be held for no extra charge. A full refund may also be issued if you do not wish to forward the delivery.

Delivery Questions

Q: When is your cut-off time for same day delivery?

A: Our cut-off time for guaranteed same day delivery Monday Thru Friday is 1pm, local time. Orders placed after 1pm may still be delivered same day, but it is not guaranteed for delivery until next day.

Q: What time will my order be delivered?

A: Due to the nature of the hospital environment, we cannot guarantee a specific delivery time. Orders will be delivered within normal business hours.

Q: Do you deliver on the Saturdays?

A: Same day floral, balloon and plant orders for Saturday delivery is available on most orders placed by 12:00p.m. in the receiving hospital's time zone.

Q: Do you deliver on Sundays?

A: Floral, balloon and plant orders placed after 1pm on Saturday and all orders placed on Sunday will not be guaranteed for Same Day Delivery. If Sunday delivery is unavailable, orders will be delivered on Monday (delivery delays may occur during major floral holidays).

Q: How will I know when my order has been delivered?

A: A delivery confirmation email will be sent to the email that was indicated on the order.

Product Questions

Q: Do you deliver latex balloons?

A: Due to the possibility of allergy, most hospitals do not allow latex balloons. We deliver only Mylar balloons. They are hospital safe and last far longer than older latex balloons.

Q: Can I send a You Are Loved Blanket, Hope and Healing Heart, Burt's Bees Diaper Cake, or other drop shipped gift items to the hospital?

A: Items marked as "HOME DELIVERY ONLY" are not available for same day delivery at the hospital. A home address is required as these items are drop-shipped through the mail and can take 2 to 5 business days to be delivered, at which point most patients are no longer in the hospital.

Q: Can I send just one balloon or a few single flowers?

A: Individual balloons can be added on to flower arrangements or gift baskets. However, we cannot deliver single balloons or individual flowers due to delivery constraints.

Q: What if the flowers I ordered are out of stock or out of season?  substitution policy

A: Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. Please review our substitution policyfor more information.

Q: What if the the flowers the patient received look nothing like the photo on your website or are inconsistent with the substitution policy?  substitution policy

A: Please contact us ASAP and provide a clear photo of the arrangement and we will work with you to provide a solution.

Payment Questions

Q: I keep getting an error when I try to process my order.

A: This usually means the billing zip code you provided does not match the credit card number listed.

Q: Can I use an international credit card to place an order?

A: Yes. Please contact a representative at 1-877-887-3200 to place an order with an international credit card.

Q: Can I use a prepaid gift card to place an order?

A: No more than one gift card may by used to place an order. Please contact a representative at 1-877-887-3200 to place an order with a prepaid gift card.

Q: What is your Refunds and/or Replacements Policy?

A: Our detailed Refunds and Replacements Policy can be found HERE. Please contact us if you have any questions.

Contacting Us

Q: How do I reach a representative about my order?

A: A HospitalGiftShop.com representative is available by phone or email Monday through Friday, 8am to 5pm PST. Our phone number is 1-877-887-3200. We can also be reached via email at customerservice@hospitalgiftshop.com.