HGS Replacement & Refund Policy

If for any reason you are not satisfied with the quality or accuracy of your order, please feel free to contact us via email or phone. - customerservice@hospitalgiftshop.com or 1-877-887-3200

Floral & Plant Arrangements

If you order is not correct or if it arrives in substantially unacceptable condition we will strive to replace it in a timely manner. The following conditions must be met for a replacement to be processed:

1. Request must be made within 72 hours from when the order delivered.
2. A picture of the unsatisfactory item must be emailed to us within 72 hours (3 days) of delivery. Please email to customerservice@hospitalgiftshop.com with the order number and name of recipient.
3. Appropriate care of the arrangements must be taken. We cannot guarantee freshness or beauty of products that are not cared for in a normal manner.

For deliveries that are late in delivery due to processing oversights by HospitalGiftShop, an expedited effort will made to speed delivery and a partial or full refund of delivery fee may be refunded.

Substitution Of Flower Or Plant Types

Occasionally a specific flower type ordered might not be available due to quality or availability. In this situation HospitalGiftShop.com does reserve the right to substitute a flower of equal or greater value. We cannot provide replacements or refunds in these instances, and we appreciate your understanding. For more detailed information on our substitution policy please click HERE. 

Issues With Products Rerouted To The Patients Home

For products that are delivered late due to an incorrect address or a recipient not being present to receive the package, we cannot provide a refund but will attempt a second delivery to a new address. If you believe this applies to you, please contact us via email or phone. - customerservice@hospitalgiftshop.com or 1-877-887-3200

Gift/Fruit Baskets, Clothing Items, Stuffed Animals and Jewelry

If you order is not correct or if it arrives in substantially unacceptable condition we will strive to rectify or replace it in a timely manner. The following conditions must be met for a replacement to be processed :

1. Request must be made within 72 hours from when the order delivered.
2. A picture of the unsatisfactory item must be emailed to us within 72 hours (3 days) of delivery. Please email to customerservice@hospitalgiftshop.com with the order number and name of recipient.
3. Appropriate care of the gift item must be taken – we cannot guarantee freshness or beauty of products that are not cared for in a normal manner.

Order Delays Caused By Natural Disasters

For any products that may arrive late due to storms, earthquakes, hurricanes, lightning or other acts of god that slow down our shipping partners, we will consider providing a replacement product. Of course this will be reviewed on a case by case basis pending timing of delivery of the original product. If you believe this applies to you, please contact us via email or phone. - customerservice@hospitalgiftshop.com or 1-877-887-3200

If you have any questions or concerns please feel free to contact us and let us know how we can help.