Help and Delivery Information

*No Sunday Delivery. See below for Sunday Order Information.

All gifts are delivered to the appropriate custodian at the hospital. Depending on the facility, this may be the front desk, the flower room, the volunteer office, the hospital gift shop or another designated custodian. Orders are then delivered by the hospitals staff to the patient’s bedside.

All floral, balloon and plant arrangements are prepared and delivered on the same day if ordered Monday thru Saturday before 12pm in the reciepients time zone.

If a patient is discharged from the hospital before the gift is delivered, we can reroute a fresh arrangement to the discharged patient’s residence or other address.

Monday through Friday Hospital Deliveries
Same Day hospital delivery is available on floral, balloon and plant orders placed by 12:00p.m. in the receiving hospital’s time zone Monday – Friday (deliver delays may occur during holidays).

Saturday Delivery
Same Day floral, balloon and plant orders for Saturday delivery is available on most orders placed by 12:00p.m. in the receiving hospital’s time zone.(delivery delays may occur during major holidays).

* Sunday Delivery
Floral, balloon and plant orders placed after 12pm on Saturday and all orders placed on Sunday will be delivered on Monday (delivery delays may occur during major floral holidays).

Holiday Delivery Many locations are closed for major floral holidays including New Year’s Eve and Day, Valentine’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Day. Delivery will be made on the next business day.

For help or to order by phone, call toll-free 877-887-3200 (Mon-Fri, 8:00 a.m. - 5:00 pm Pacific Time).

For further information, please write us at info@hospitalgiftshop.com.

Cancellation
Before cancelling your order, please let us no if we may re-route to another address at no charge. After a fresh arrangement, balloon bouquet or gift basket has been prepared for delivery, a $5.00 cancellation fee will be applied to all cancelled orders.