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Personal Care Items FAQs

The Patient Comfort Shop™

The First of It's Kind Concierge Service for Hospital Patients

What is The Patient Comfort Shop™?

The Patient Comfort Shop™ is a hotel-style, Direct-to-Bedside concierge service for hospital patients. This exciting new service gives patients the freedom to quickly order convenience items from their mobile phone or tablet. Beauty and personal care products such as lip balm, eye masks, ear plugs and more are promptly hand-delivered to the bedside by a gift shop volunteer.

Similar to hotel-style concierge services, patients can expect their Patient Comfort Shop™ order delivered during regular gift shop business hours.

How Does The Patient Comfort Shop™ Work?

The Patient Comfort Shop™ is simple to use. Patients place and pay for orders directly from their phone or tablet, choosing from a patient-friendly product menu. Once your order has been placed, a trained gift-shop employee or volunteer will deliver the order to your bedside.

What Are The Benefits of The Patient Comfort Shop™?

With every order, The Patient Comfort Shop™ brings a friendly visitor to a patient's bedside, helping to make them feel special and reinforcing the hospital's commitment to caring and comfort. Since our full range of convenience products are inventoried on-site through the hospital's gift shop, patients can expect speedy delivery for the comfort items they need.

The Patient Comfort Shop™ is an exciting offering that expands on a hospital's service-oriented culture, increasing patient satisfaction with each order delivered, and building confidence that patient comfort is highly valued

How Does The Patient Comfort Shop™ Improve Outcomes?

According to the New York Times, hospitality and concierge services like Patient Comfort Shop™ "improve health outcomes by reducing stress and anxiety among patients." By giving patients choice, they have a greater sense of control over their environment, allowing them to focus on healing.

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